Complaint: Purchaed software download from Explaindio on February 21, 2018 via paypal. Today is February 26, 2018, NO DOWNLOAD LINK provided. There is no phone number on the website. Sent an email from my personal email address requesting assistance. Automated response. Next day I sent an email from my paypal account email thinking maybe they ignored email coming from email account with no purchase. Received email from Explaindio asking for paypal payment information. Sent screen shots showing payment to explaindio. Received email from Explaindio saying they can’t find the payment. Payment shows on Paypal to JvZoo. Get email from Explaindio saying I should cancel Paypal Transaction. Contact Paypal, told I cannot cancel, payment went to Explaindio as an echeck. Get another email from Explaindio admonishing to not create more than one ticket on Februarty 23, 2018.
Tags: Computer Software
Address: Internet United States