Fave hotel jababeka

My daddy has been made a hotel reservation in Fave Hotel Jababeka Cikarang selatan in 12th of February, 2019. He did a payment by ATM transfer before the dateline. But, at that moment, while check in at hotel, my dad had to make payment again for nothing extra. At the first greeting, the receptionist said that the room is all ready clear. After that, when daddy checked in, he had to pay a bill again fir the room. So why?

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