Five Star Resorts Sioux Falls South Dakota Review

In November 2008 we received a special assessment letter with a billing coupon for $96.00. We paid this on Nov 15 with our Visa, your records reflect this payment. In August 09 I received an annual statement from Five Star Resorts for $125.72 payable 9/1/09. Upon contacting the resort on 8/31 to pay this amount I was advised the dues were in fact $132.00 plus an annual assessment fee of $79.20. I was told by “Shawna”” I had an old bill. It was received in August and dated 9/1/09. I disputed the amount as my recent statement does not reflect this information. The following day 9/1

I called back to pay the $125.72 and advised I would not pay more until I received a statement reflecting the fees. “”Shawna”” took my payment for the $125.72 and credit card information. A short time later she called back stating bookkeeping refused my partial payment and if I did not pay the $132 I would be in default and charged a $65.00 late fee. I paid the full $132 but refused the assessment fee until I received a statement reflecting the amount due. On 9/14/09 I received a revised statement showing the $132 annual dues and an assessment fee of $19.80. It did not state this was a quarterly assessment fee. The statement reads in bold print “”PLEASE NOTE: THIS BILL REFLECTS A QUARTERLY FEE ($33) OR YEARLY FEE ($132) please remit one of the amounts above. Company may from time to time assess members 15% of the members annual management fee.”” (Your words

My highlight) Note: 15 % of $132 is $19.80!! Upon receiving this I contacted “”Shawna”” again to pay the $19.80. She refused my payment and claimed I was past due for $59.40 and another $19.80 due in December!!!! If I choose not to pay this I will be charged a late fee of $65 making my delinquent amount due $144. Last year


our payment was misapplied by the company and we received harrassing phone calls until we produced our cancelled check!! At first they would not accept a copy of the check from our bank. I asked for a financial statement as I have a vested interest in the company and I was told they did not have to provide this. I also asked for a copy of my contract and was told it would cost me $250.00. We believe this is because the company cannot produce a copy of a contract signed by us. We have never used this facility and never will due to the continued confusion

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Five Star Resorts Sioux Falls South Dakota Review is rated 1 out of 5 based on the complaints submitted by our users and is marked as POOR.
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