Floor and Decor Outlets Chicago Illinois

Complaint: Floor and Decor Outlets has lost my business, my contractor’s business and the potential business of all my friends and acquaintances due to unreasonable shipping policies. Since a first experience with the company was fine (I spent hundreds of dollars in new tiles plus freight shipping to my contractor), I decided to go back to them for one extra box of my original 13×13 tiles ($26) and 2 boxes of new 6×6 bathroom tiles (around $40). Total product cost: $70. I called customer service to confirm shipping cost and was told that given the 13×13 size of one of the tiles, freight shipping (over $300) would be required. I told them this was unreasonable but received no other options. Just to validate the customer service claim, I went through the website order process and was able to select UPS as shipping method wthout any problems or error messages. (Should I have increased the number of boxes and thus the weight, I would have had to select freight, as messages in the order page pointed out whenever I tried it). UPS was still a ridiculous $80+ to ship the $70 of the 3 boxes, but still less than $300+ and I needed the tiles. I thought everything was fine, until I got a customer service call (same person I had talked to on the phone and sounding really annoyed in a “I-already-told-you-on-the-phone-so-I-don’t-know-why-you-thought-the-website-order-would-work”” kind of way) telling me they couldn’t do UPS and I would have to pay freight. When I called the next day and talked to a different customer service agent (who must have known about me because she knew about my tiles right away and sounded very unfriendly and annoyedl)

Tags: Sales People

Address: confirmed the need for freight shipping and offered to immediately cancel my order

Website: they might be the ones to go to

Phone: offering no other options for shipping. Apparently spending over $300 to ship $70 of product seems totally normal to them. Of course

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Floor and Decor Outlets Chicago Illinois is rated 1 out of 5 based on the complaints submitted by our users and is marked as POOR.
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