Complaint: DO NOT USE THIS COMPANY…….Their website is totally deceptive The advertise flowers at a very resonable price at first and after your ourder is placed a $27.00 order is $54.00. I ordered flowers on a Thursday for same day delivery and was expecting a conformation email from them as their website says they will provide at the time of delivery. No email received that day so I called them to ask what the problem was. They informed me that they attempted delivery but no one was at the place of business at the time. Not True…I have a friend that was working there until late in the evening. After I mentioned this the next excuse was that the address was in error. Which is was not. They did refund my same day delivery charge and 15% of my purchase. Have not seen that yet back in my account. The promised delivery the next day. No delivery conformation email on Friday so I called them back to see what the issue was. Very RUDE customer service person who refused to give me her name. I asked what the name of the vendor that the used so that I would never use them. She told me that it is against company policy to tell customers who the vendor is. I checked my delivery status on saturday and according to their website my delivery was not made. I called them to see why and after they put me on hold for 10 min. I was told that delivery was made on Friday. I asked why I did not receive a conformation email that delivery was made and she told me that sometimes they do not do it. I asked why and she had no answer. Today is Tuesday and still have not received my refund or confirmation email. Delivery was made but I had to call and check. They did NOTHING that they said they would do on their website. I am suprised that they did not have me deliver the flowers myself. Avoid this company.
Tags: Online Business
Address: Internet USA