Complaint: We have subscribed to Frontier FiOS services since they acquired Verizon FiOS (which we had since 2005). Service was provided at two (2) consecutive residential locations beginning at (((REDACTED))) and then (((REDACTED))), both located in Holiday, Florida., Following the expiration of our initial no-contract service plan with Verizon, we subscribed to Frontier’s no-contract 1 yr discounted offer for $49.99/mo. Instead, we were billed almost double the amount offered. Despite many many calls to resolve their mistake, lies and contradicting excuses, the problem was not fixed and still indures. During this issue, our house was sold and we relocated to (((REDACTED))) in the same neighborhood. We re-established service with Frontier with the same 1 year 150Mps/150Mps no-contract plan of $49.99/mo. Prior to the expiration of our plan, a Frontier email offered us an upgraded plan of 200Mps/200Mps for an additional $5, bringing plan to $54.99. Our first bill two (2) months ago was approx. $75 and service was not upgraded. Again, despite many long and exhausting calls, nothing has been corrected and we are experiencing a repeat of the same run around. The erroneous billing continues and from conversations with other Frontier customers it appears to be systemic.
Tags: Internet, Internet Service Providers, Phone, TV Services
Address: United States
Phone: 727 921-8105