FrozenCPU Keizer Oregon Review

In short, I sent my Koolance computer case in for replacement (as per their instructions) and was informed once they recieved it that I needed to send it to the manufacturer, and not them. I asked them to send it to the manufacturer for me and they agreed and then disposed of my case. A rundown of the events in an email I sent to them: nJune 23rd: Spoke to you on the phone about my case, was instructed to send it in for replacement. nJune 30th: You recieve my case at 10:30AM, signed for by J. Flowers. nJuly 2nd: Your first attempt to contact me (by phone) to inform me that there has been a mistake. nJuly 3rd: I recieve an email From John Lukash informing me of the mistake. (Mistake being that whomever instructed me to send in case was in error, you do not do the replacements for this specific case) nJuly 7th: I reply (after conferring with the folks at Koolance) and ask if instead of shipping it back to me, you would ship it to them. nJuly 8th: John replies and says he will ship to Koolance and attaches an electronic copy of invoice Koolance requested in order to have the case shipped to them. nJuly 9th: I send John the shipping instructions I recieved from Koolance. nJuly 10th: John replies with “Do you want me to return the case to you?”” nJuly 11th: I reply to John with the shipping instructions I recieved from Koolance (again) and tell him to send the case there instead of to me. nJuly 29th: (After Koolance contacts me and says they haven’t recieved the case) I write an email to John to find out if he has the tracking number. nJuly 30th: John replies with the question “”Should I send it to you or Koolance?”” nJuly 30th: I reply to John with the shipping instructions I recieved from Koolance (yet again) and tell him to send me a tracking number this time. nAug 1st: Here is the last email I recieved from Mark in their customer support: “”Due to the fact that your case has been sitting here for over a month with no word for you it was disposed of. We do not have this item any longer in our warehouse. Thus we tried notifying you for 3 weeks to which we never heard from you.”” nFirst off I’d like to say that I have very well documented all correspondance and in fact FrozenCPU has heard from me (and have not tried to contact me). Secondly I’d like to point out that the reason they recieved my case is because their customer service instructed me to send it to them

not Koolance. This is a mistake on their part

not mine. Third

I don’t see how can claim that I’m responsible for my case sitting around their warehouse for long periods of time when I’ve been actively trying to get them to ship it to Koolance the nentire time it’s been in their possession. nI have reported this to Better Businessses Bureau

but they’ve yet to respond. nRyannKeizer

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