I ordered on December the 2nd, paid for insurance and express shipping and had to pay customs on December the 14th.

It is December the 19th, and DHL -their shipping company- just sent me an email saying GearBest has not even shipped this order yet. 17 days afterwards. With an express shipping query.

Every time I sent GearBest an email I got FAQ copied and pasted, not one single human written sentence. I have been asking why my tracking number did not work (now I know it was not even a DHL number), what are the insurance costs for, if my package would be home before this week (my purchase is this week useless) and if I could get my money back.

None of my questions have been answered yet, I have lost more than 150€ for nothing.

Their messenger option is an automated machine, their customer service does not adress the questions asked. On their emails they hyperlinked some words so one would be able to track their package, they were links to their support page instead. Nice one.

I know today that I am not getting my money back, BE CAREFUL! It is a scam. Good news is, one can get the customs costs back.

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  • GearBest SCAM SCAM SCAM, order never arrived they proposed partial refund. they are doing the same for all customers. I will never order from this company again… Gear best is the worst online shopping company, it should be named GearWorst ! They are all liars ! Never order from this company. never enter your credit card details on this site, they are scammers.

  • Excellent seller! great product! I got very kind and customer oriented interaction during the transaction. This was the best case among all purchases that I experienced in Chinese online shops. Price, quality, delivery time, packing, customer communication and business attitude are all satisfactory ! Thanks to 3 kind contact persons !!

  • Worst Chinese seller. Lying about product availability. Changing shipping method as they wish. You pay extra for fast shipping, they change it to free shipping and you wait 2 months more. Incredible arrogance.

  • I had the same experience with them. They gave me a false DHL tracking reference and after a month they were still telling me to wait. I involved the paypal and got a refund. However PayPal has also become inefficient and headache.

  • Unfortunately i can not give them zero star but even 1 star is very generous and kind for them. From five orders placed previously 4 of them never arrived even after 8 weeks, and the other one which arrived was faulty ,which they offered to exchange it but when the item was returned to them and arrived there , they refused to accept it. So i lost even more money for shipping back the item to them which those sly conning people refused to accept. They are hiding behind their friends ( paypal) and are selling items which they don’t even have. Their EU warehouse is a joke. There is no EU warehouse , just an individual third party seller(s) , irresponsible and often they give false tracking numbers, charge extra for the insurance which buyers don’t really need to pay if you are ordering an item within the EU with registered post.If your item doesn’t arrive ( over 50% chances they don’t) then may offer some partial refund. I will never order from them again. They used to be good until last year, from several months ago they became very greedy , inefficient, scammers and act like cowboys.

  • I bout a tablet for $203. As requested I paid the TAX+VAT in advance ($35).
    The 1st problems started when I understood from the tracking that the tablet was already out of the customs office for 2 weeks and I still haven’t got it. A week later I got something that seems to be my pack. It had my name and address on it. So I signed for it and was happy to get into my house and open the box. However the worst part just started when I realised that I was sent a cheap crap instead of the tablet I wrote. And actually inside the pack there was also a printed paper that made it clear what happened: The tablet I received was supposed to arrive to another person. On the paper I have his name and address. So I immediately contacted the customer support to ask them to fix the mistake gearbest made.

    This was 12 days ago. Ever since, I open the ticket every day (’cause I don’t even get any email when you comment on it) to check if there’s an answer. And every couple of days there is an answer. But unfortunately all the answers are not really answers. An answer would mean that someone read the question and understood it and then answered it. In this thicket you can clearly see that nobody cares to read or understand the problem, they’re just sending pre-written copy&pasted texts that don’t match the problems I am talking about. In fact they just show that your employees are either stupid or think I am stupid.

  • SCAM. I never received my order and when I sent a ticket they responded in spanish. I wrote a second ticket and they told me to check my local post office. I did and it wasn’t there. Wrote a third ticket and they told me it was past the 2 month period to get a refund even though my first two tickets were in that period and they said I just need to wait as it takes time shipping to USA from China. DO NOT WASTE YOUR MONEY. You can read up on plenty of others having the same experience.

  • John Jackson says:

    I received a faulty unit and GearBest refuses to give me back my money. They simply stopped communication after the package arrived at their place and now my money is gone

  • Gearbest Scam says:

    Please do not pay attention to all these positive reviews made by marketing bots. I am a real person, and I confirm that Gearbest is a scam. They sell refurbished goods as new; faulty as working; they invented a customer support system that is as inconvenient as it can be.
    I purchased from them VIOFO A119 1440P 160 Degree Wide Angle Car DVR which already had signs of wear. I used it for a couple of weeks until it stopped working. After 12 (!) emails from me Gearbest gave me a permission to return a thing for exchange (via first class mail, as they requested, which was half of Viofo’s cost). This was in December 2017. No replacement received; my support ticket closed by Gearbest, and they ignore my emails.
    Want to waste your time and money-buy from Gearbest

  • Exactly,Same with me too..I ordered a watch for 100$ n the consignment never arrived,they ask for partial refund..It’s a worst shopping web ever..

  • I ordered 3 weeks ago and they never ship the item.
    I was just told that the item is out of stock and they told me to choose another item. They refused to refund.

    It is a scam because when I check their website, they are still selling the same item.


  • Yes it is. Based on the user review published on, it is strongly advised to avoid GearBest in any dealing and transaction.
    Not really. In spite of the review published here, there has been no response from GearBest. Lack of accountability is a major factor in determining trust.
    Because unlike, other websites get paid to remove negative reviews and replace them with fake positive ones.
    GearBest is rated 1 out of 5 based on the complaints submitted by our users and is marked as POOR.
    Never trust websites which offer a shady ‘advocacy package’ to businesses. Search for relevant reviews on Ripoff Report and Pissed Consumer to see more unbiased complaints.
    The above complaints and comments against GearBest were submitted by user(s) and have been published as-is. does not edit, alter or remove content published by it’s users. There’s no amount of money a business can pay to manipulate their complaints and will NOT entertain any request to remove the complaint on GearBest at any cost whatsoever.