My mom was listening to a Spanish radio station which advertised FREE vacation package if you answer correctly a trivia question. My mom called into the radio station, answered the question correctly, and was told she won a FREE trip to Cancun or Puerto Vallarta just for answering the question correctly. The radio representative gave her the information regarding the vacation deal but she would have to pay $353.98 one time activation charge. A couple of days later my mom received the welcome package from the CEO of Go Relax travel, with a 1-888 number to call him/her directly with any questions or problems. The 1-888 number is a false number, it does not exist and directs customer to (407)792-6112. When my mom called in to schedule her vacation, the representative she talked with told her the vacation package had expired and she would need to pay an additional fee to extend the vacation plan. In addition to that fee, there is an additional $150 dollar charge per adult since the trip is meant for 2 adults only, with 2 children, not 4 adults. At this point, my mom requested to be connected with the CEO or someone in upper management to discuss the extra fees that were not disclosed to her. The representative stated, she does not know how to get in touch with anyone at Go Relax travel since the representatives do not work directly with this company. The representative said they hired by Go Relax travel to book the vacations only. For anyone reading this message, Go Relax Travel, is a fraudulent company who takes advantage of people through false advertisement and phony vacation packages with loaded fees. Please report this company to the Better Business Bureau, Ripe-off Reports, Bureau of Investigation in Florida and any other entity who will assist in pressing charges, prevent further business practices from this company, and bringing justice to the victims who trusted this company.
7751 Kingspointe Parkway suite 107 Orlando, Florida United States of America