I am writing to express how extremely frustrated I am with the customer service I have received from Grand Incentives. I had u201cYour Getawayu201d incentive which I tried to redeem (Cert #3001891). I mailed the request form & payment on September 26, 2012. My check (#1211) for $50 was cashed on 10-5-12. I had not heard anything so I called on 11-19-12 & spoke to Carol. She said that they were currently processing my request and to allow 2-3 weeks but it might take a little longer since my travel dates were not until March. I received an email on 2-5-13 stating that the dates and locations were not available so I could select new dates. I could not believe that it took 4 months to receive a response only to find out that out of 3 different locations & dates nothing was available. I called on 2-7-13 & spoke to Jeannie. I expressed how unhappy I was in the fact that after 4 months of waiting around for my request to be processed that nothing was available. She said that I could pick new dates or receive a refund. I requested a refund. She said it would take 4-6 weeks to process. I told her that her company has had my money since September & that was ridiculous. She said she would put a rush on it. I called on 4-18-13. After being on hold for 35 minutes, I talked to Dana. She said that my refund was u201cbeing processedu201d. I told her that it has been over 2 months since my refund was u201cbeing processedu201d & over 6 months since my check had been cashed. She had a major attitude. She said she put an urgent request & I should receive my refund in 10 business days. I called again on 6-24-13, since I still had not received my refund. After being on hold for 20 minutes Shannon answered. She the u201cusual responseu201d that my refund was being processed. I told her that I had heard that line too many times & I needed to speak to a supervisor. She put me on hold for a few minutes & I spoke to Connie who said my refund will be mailed by Thursday. It has been almost 5 months since the first time I heard this so I have my doubts that I will actually received a refund. Grand Incentives has had my money for 9 months now. That is beyond ridiculous. My refund check could have been chiseled in stone in this amount of time. I have reached my level of patience with this whole thing. Grand Incentives is a scam company who should not be in operation. I finally got my refund back after 9 months and several phone calls.
7560 Commerce Ct, Sarasota, Florida USA