Me and my wife visited our Timeshare, Grand Seas Resort located in Daytona Beach Florida, back in August. We normally visit in February, but a bad experience gave us another week for free to take on behalf of Grand Seas as an apology. However, something 10 times worse just happened to us. Let me explain… nEvery year we visit the timeshare, we always have a brief meeting with a represensative to update any changes if any regarding to the timeshare itself. This time however ,we were loaded onto a bus to visit Club Navigo, which is the new Timeshare company hosting The Grand Seas Resort, before it was Interval International. Anyway, we walked into a huge impressive building that showcased all the timeshare locations offered by Club Navigo in a scaled down model. Thats where we met with Jimmy Revolus or Reuolus, a sales Rep for Club Navigo. Jimmy had copies of our paperwork from day 1 of joining the Grand Seas Resort back in 2001. Everything from finance to sales reps to room #’s..etc… And then the name Diane Crosby came up which was the sales rep that handled our upgrade to a 2 bedroom condo and an all together new mortgage contract and a huge headache. As I explained to Jimmy, Diane lied to us about which unit we were getting for the upgrade that overlooked the Atlantic Ocean, as it turned out, the upgrade unit we were newly deeded for overlooked the street and not the ocean. Anyway, his reaction, “Oh!
she was convicted of Real Estate fraud last year and no longer works here! Plus
back then a real estate license wasnt required to sell timeshares at the Grand Seas.”” With that said
and me feeling good that she was caught
Jimmy promised to fix everything for us and make us happy walking out the door. nMe and my wife further explained that after the whole Diane lies and deception