This incompetent dirty facility with its incompetent useless staff will all take part in the deterioration of your loved one. TOTAL NEGLECT is the type of “care” Hale Nani Rehabilitation & Nursing Center provide. Walked in to visit my mother who has multiple ailments to find her practically lifeless in her bed. Not one of those useless incompetent workers even bothered to think hey she’s not normally like this let me see what’s going on.
Instead I had to raise my voice to get them to come in her room and say does this look like she’s ok?!? Are there no red flags at all?!? I demanded a doctor. They tell me they paged one. I demanded they take her temperature because she was burning up. She had a fever. My mother tries to tell the so-called nurse that she doesn’t feel well. She tells me she doesn’t feel well complaining of stomach pain.
Do you know that the so-called nurse takes her sweet time and comes back with pills for pain she wants to shove down my moms throat?! I said to this idiot, you don’t even know what’s causing the pain, where is the doctor?! She forces 2 pills down my fragile mothers throat and within seconds she begins to choke. But by this time the incompetent girl has already left the room! I run down to the desk area and I scream call the ambulance NOW!
No doctor has showed up, 30 minutes has now lapsed since I walked in to this. Ambulance arrives, I stop another lady in the hall while they are loading up my mom and she tells me that there is no house doctor there right now. Oh ok so then you all LIED to me this entire time having me think a doctor was coming and wasting precious minutes.
My mom was rushed to the emergency room where we find out that she has a terrible urinary tract infection because they -A- never changed her Foley catheter for weeks and -B- the tube was apparently kinked causing urine to be backed up in her bladder!! Not one of those incompetent idiots there checked on it for God knows how long. Now we are waiting to see if the infection has spread to her bloodstream.
If I didn’t come in when I did I could have lost my mother to their negligence because NOBODY made the effort to notice that my mom was probably hours or even minutes away from going into a coma. This place is worse than terrible. It’s a slummy death trap. Countless other families are going through similar situations caused by this incompetent facilities negligence. I WILL BE PURSUING LEGAL ACTION IMMEDIATELY.