HandsNPaws/Sophistication Alley springfield Massachusetts Review

After researching many websites I purchased incredibly expensive shoes for my new pet Chihuahua anticipating their arrival with much excitement. Granted I paid more for shipping than I would if I purchased shoes for myself and I paid, what the company called a “$5 Small Order Processing Fee because I didn’t want to buy anything else to make my order more than $50 (the shoes cost $42.90 bringing the order total to $57.30!). nWhen confirmation of payment came minutes after placing my order I was expecting reciept of the item within a week. Two weeks later I still had no shoes

there was snow on the ground and I had no idea when the shoes were coming. The confirmation email and link gave no indication when the shoes would arrive. nI sent an email to the companies contact link asking when I could anticipate the arrival of my item and indicated for the amount of money they charged for shipping they could have overnighted the tiny item I ordered. I recieved a resopnse indicating I was rude. Then I received a second email telling me my money had been refunded with the comment “”cancelled””. nHow on earth does a company with such rude

bad customer service and slow

expensive shipping survive? I am in health care and if I treated my “”customers”” even half as poorly as that I would be out on the pavement looking for a new carrier or at the very least facing a law suit. nPathetic. nKarennspringfield


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