Booking.com mislead me on a hotel I booked through their website. I notified booking.com of my dissatisfaction, and they did not care. I filed arbitration with the American Arbitration Association pursuant to booking.com agreement to arbitrate. However, even then, booking.com refused to pay the fees to arbitrate and the AAA now refuses to accept any cases involving booking.com. Regardless, Booking.com has not removed the arbitration agreement and continues to promote AAA as the arbitration forum for consumers to use with disputes. This has been reported to the FTC and a complaint is also pending against Hillary August, the attorney who represents booking.com at Jenner.com in Chicago, Illinois.