Hilton Garden Inn anytown Virginia Review

I had several issues with this hotel and will never go back, not even for one night. There are too many other options in the area. First, the policy of asking for an additional credit card for “incidentals”” or in case there is damage to the room is ridiculous. This hidden policy is neither stated on the hotel website nor other third party websites

and even worse

there is no statement concerning this policy at the first desk. Other HGIs in the area do not have such a policy and I find it ironic that given the significantly high number of people of color in the 27616 zip code that this hotel has implemented this policy. Secondly

I was told at check in that an extra major credit card would not be used to pay the room charges at check out and that it was a “”hold”” which would be lifted upon check out. However

this is not what happened and when I subsequently called the hotel to leave a message for either the general manager or manager

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Hilton Garden Inn anytown Virginia Review is rated 1 out of 5 based on the complaints submitted by our users and is marked as POOR.
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