Hilton Hotel International Edmonds Washington Review

Driving East with my family this past July, 2011, to visit relatives and see the USA, a loyal customer of Hilton chain discovers serious roadwork being done on the road ahead which requires a routing change. Wife makes reservation change via Hiltons telephone reservation center and pre-pays for the changed reservation. E-mail confirms room type and cost. Family arrives at new destination after 18 HOURS OF DRIVING in very hot areas of USA. Family checks in, and the hotel manager says, Sorry, sir. We dont have a room like this reserved for you. We DO have a 1 King bed room for your family of 4, though. To this we say, Not acceptable., and proceed to show our PRE-PAID confirmation from earlier in the day, for a 2 Queen bed room. Manager then says, Well, I CAN sell you a second 1 King bed room for price. What can we do? The family needs a place to sleep comfortably, and it is 10 PM. We asked if he could comp us with the second room; he says, No can do. Meanwhile, we see other customers arrive after us receive other rooms which would have worked for our family. Our deduction: We have been Bait-And-Switched by the Hilton chain.Now, I figure that a simple e-mail memo to the Hilton Customer Care office, requesting a refund for the room cost, will suffice. Send the first e-mail request immediately sent a follow-up snail mail letter, wait 2 weeks, no response. Not yet agitated, butSo, fire off a second letter to Customer Care, with the same results. Now I am getting aggravated; isnt Customer Care supposed to do JUST THAT? CARE FOR THE CUSTOMER??!!??!!I wait 3 more weeks, still no response from ANYONE IN THE HILTON CHAIN! Now I am beginning to lose my patience, as I have spent over 6 hours on my own (research, copying, thinking of how to address the situation, and writing/mailing.) with this issue. So, next I send a Certified Letter to the CEO of Hilton International. Does this receive any attention? ABSOLUTELY NOT A SINGLE CALL, LETTER OR E-MAIL!!!!!! Can you blame me if I am PISSED OFF???!!!??? As of the time of this writing, 3+ months have elapsed since my botched hotel stay. I have written a second Certified Letter to the CEO, and received the same results. Thus, I am reporting that THE HILTON HOTEL CHAIN DOESNT GIVE A [email protected]#$ING HOOT ABOUT THEIR BEST CUSTOMERS! I CERTAINLY HOPE THAT THE BETTER BUSINESS BUREAU, AND THE ATTORNEY GENERALS OF MY STATE AND THE STATE WHERE MY HOTEL STAY WAS CAN HELP ME DEAL WITH THIS PROBLEM!!!!!!!!!!!!!!!

7930 Jones Branch Drive, McClean, Virginia United States of America



Share Review:
Yes it is. Based on the user review published on YScam.com, it is strongly advised to avoid Hilton Hotel International Edmonds Washington Review in any dealing and transaction.
Not really. In spite of the review published here, there has been no response from Hilton Hotel International Edmonds Washington Review. Lack of accountability is a major factor in determining trust.
Because unlike YScam.com, other websites get paid to remove negative reviews and replace them with fake positive ones.
Hilton Hotel International Edmonds Washington Review is rated 1 out of 5 based on the complaints submitted by our users and is marked as POOR.
Never trust websites which offer a shady ‘advocacy package’ to businesses. Search for relevant reviews on Ripoff Report and Pissed Consumer to see more unbiased complaints.
The above complaints and comments against Hilton Hotel International Edmonds Washington Review were submitted by YScam.com user(s) and have been published as-is. YScam.com does not edit, alter or remove content published by it’s users. There’s no amount of money a business can pay to manipulate their complaints and YScam.com will NOT entertain any request to remove the complaint on Hilton Hotel International Edmonds Washington Review at any cost whatsoever.