Hotels.com – Ian Travel Services shepherdsville Kentucky Review

I booked my hotel through what I thought was a good company. My boss found the same hotel with the same rooms for less money so I called the 800# and spoke to Eric and explained the price difference and was told that I would be given a refund on both bookings. I was to get $31.27 & $77.25 . What showed up on my credit card statement was $43.22. I called and spoke to Alex and then was passed to “Gabby the supervisor”” the supervisor was less than helpful. It seems Eric has put in his note that I agreed to the $43.22

which is a lie. I spent at least 45 minutes with “”Gabby”” and was offered hotel bucks and 10% off on other rooms

but was told that she could not refund my money

having worked in credit and been a supervisor I know that this is also a lie

if they were able to refund some money it is possible to refund the rest. This so called supervisor also tried to tell me that there were not rooms available at that time to price match

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