Hotels.com Joliet Illinois Review

I accidently booked through hotels.com. I asked if i was speaking to the Holiday Inn they said it was a “centralized location.”” I just assumed it was Holiday Inn switch board or something to that effect.I was told they had a pool no problem. I get there

pool is down. I asked for a refund while my kids are standing there with all their swim stuff. I was told the hotel does not have to refund because the reservation was booked through a third party ( to my suprise) (hotels.com) Further

hotels.com will not refund my money because the hotel will not refund theirs.One would assume hotels.com books your hotel and gets some kind of kick back from the hotel. No

they charge you directly and pay the hotel! The hotel told me that hotels.com should have disclosed the pool situation. They are right. No refund

i did get 2 fifty dollar coupons for my next stay from hotels.com. In order to use these you have mail them in after your stay and they supposedly credit money back to your credit card. SO

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Hotels.com Joliet Illinois Review is rated 1 out of 5 based on the complaints submitted by our users and is marked as POOR.
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