I went on Hotwire.com for a hotel purchase on 2/21/2015. I went into the hotrate section where I found a hotel that was advertised a 4 Star Hotel ($348) value for 60% off at a rate of 128. I purchased the hotel without knowing the name, only the star rating and area. I was then given a hotel that did not meet any of the advertised qualifications other than the area. The hotel was South Beach Hotel in Biloxi. It was a 3.5 star rating on every other website besides Hotwire. It also was only worth 195 ( full price per night ) I called Hotwire Customer service to let them know my frustrations and concerns. I was pretty much told that was how it was going to be no matter if it was false advertisment. They told me they get their star ratings from an average of other websites star ratings. I expressesd this was wrong because every other star rating on every other website was 3.5. I have called to speak to a supervisor or management 5 times. I was put on hold every time with no answer. This has been the worse customer service I have ever recieved. I also get a different run around with every customer service representive that I talk to . There is no getting through with anyone. They tell me a certain website says it is a 4star hotel. I let them sit on the phone with me while I look and the website says it is a 3.5. They ALL lie and do everything in their power to make you hang up and think that there is nothing to be done. They say its a universal policy. I guess what they mean by universal policy is a policy to LIE to fool customers into thinking that they are getting a better deal than they actually are.