Hotwire Online Booking saint Louis Missouri Missouri Review

Booked a room online using HotWire which has been my normal practice for over 10yrs now. I fly international and so do many of my family and friends. I walked in to my hotel room and the smoke was overwhelming, think of Vegas poker tournament but no cards. Holy heck! Now here is the rub. 3 hours I was placed on hold to resolve this matter trying to get Hotwire to respond. So I called using another phone but this time to book a room just to see if the wait times were balance. NOPE. 2mins flat I got a can I help you! The person at the front desk made it clear that Hotwire booked me in the room and there were no more roo.s available. Hotwire called me back in the Morning but I was on hold from 8pm Friday night. Unbelievable. I gave you the rub now here Snub. Hotwire is sorry but you should have chosen a nonsmoking room. But wait you are not given the option to choose HOLY COW

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