HOTWIRE Ypsilanti Michigan Review

Made a hotel reservation through Hotwire. I was unable to check in to the hotel due to a lack of personnel at the front desk. After waiting for thirty minutes the receptionist came back then she was unapologetic, rude and unwelcoming. I felt uncomfortable to stay there since it was dirty, unwelcoming and the receptionist said I was “unwelcomed””. I called Hotwire immediately asking for a new hotel/ a refund I was on the phone an hour before the representative said they would “”give me a call back”” which they never did. I called a day later and waited two hours to speak to a supervisor once I did he promised me a full refund then disconnected my call. I called back asking to speak to the same man which they were unable to do. I had to go back and forth with another representative before getting another supervisor that did not know anything about the refund. He ended up refusing the refund and hanging up on me.”

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