Zero customer support
Stay away from this company!
The product is crappy, flimsy, hot, and way overpriced.
Trying to get a refund on the product is really hard.
1. They have NO customer support number
2. They make you email them to get return info
3. Their “live” chat is a chatbot which you to maneuver through.
4. When you finally get a real person on chat, they can’t even answer any questions about my return which they received over a month ago. They told me to email them!
5. Emailed them 2 weeks ago, no response.
6. Tried to contact them on Facebook, they erased all my posts.
7. Opened up a credit dispute, waiting for response.
8. It’s been over a month since they received my product return.
9. Hugsleep finally got back to me in email and said since I opened a dispute they couldn’t refund my money. I called the credit card company today and they said it is a LIE! They can refund anytime they want. They said it’s a game companies play to a) draw out the refund process or b) get you to cancel the dispute by falsely promising a refund. DON’T EVER CANCEL because you lose your rights to refile the dispute.
This company is incredibly slimy and are liars to boot!
STAY AWAY FROM THIS COMPANY!