Hwewlett-Packard Colorado springs

Complaint: I called HP Instant ink customer service on July 2, 2018. My call was rerouted to some so called “service”” center in Manila

Tags: Printer Toner Scam

Address: Phillipines. After trying to speak with the so called customer “”service”” representative for over 20 minutes I asked to speak to a Manager located within the continental United States. He could not speak English very well and said I could speak to one of his “”managers”” in his Office. I said NO I wanted to speak to a person located within the continental United States and he refused. He said I was not allowed to be connected to anyone in the United States. I finally had to hang up on this so called “”customer service representative”” and I began a search on the internet for any number I could locate for “”customer service”” within tthe United States and I called a 650-857-1501 number and was connected to the “”switchboard””. I said I had a customer service problem and wanted to speak to a Manger in the United States and he conncted me to another person overseas. I called back and told this person that I wanted to speak to someone in the United States and to not connect me with any one outside of this Country. I was dumped to a vicious circle phone extension and never spoke to any one after I had held on the line for over 45 minutes. I finally hung up. Hewlett-Packard is the WORST customer “”service”” experience I have ever had. They refuse to speak to their customers and provide no email address to answer customer service complaints. BEWARE of Hewlett-Packard. They are an awful company to try and do business with.”


Phone: United States

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