We rented a villa through Ibiza Villas Vip Ltd, and was directed to Ownersdirect.co.uk to complete the request. We had correspondence with Shaun Wilson a Director of the Company registered in the UK as Ibiza Villas Vip Ltd, 10 Cowley Way, High Street Pershore, UK. We send the payment for the villa via bankers draft although were wary throughout the process until we arrived at the airport in Ibiza. We were greeted by a rep who took us to the vila we had chosen. Then Shaun Wilson showed up and collected 1000 euros cash from us as a refundable deposit and offered us an upgrade to another villa. We accepted and moved. The new villa was a nightmare from the start. Power outages 5-6 times a day, no water, limited air con no dishwasher as expected. Shaun hardly ever returned our calls for help. On our departure we expected our full refund of the deposit. Shaun said he did not have it and would deposit in our bank account within 4 days. This raised alarm bells but what could we do? We sent him our bank details and still no refund. It has been 2 months since our vacation. He will not return our calls and looking at the reviews for the property on Owners Direct and HomeAway we are not the only ones! I am very suspicious as to why he moves people from thier chosen villas to this one villa NuNu house in Jesus Ibiza, who is getting the money we paid for the original choice?
Select State/Province Spain