IdealAV Irmo South Carolina Review

I ordered a digital camcorder from IdealAV in May. It arrived missing several items, including the charger, so I could not use it. nCalled IdealAV, they said call JVC for the missing parts. I called JVC, they said IdealAV had to order missing parts on my behalf. Called IdealAV back and told them this, and they said, no, they don’t do that. Take it up with JVC. nTried JVC again and they said, “Look

it’s no big deal. Tell IdealAV to place the order for the missing parts to be sent to you. We can’t deal with consumers.”” I called back Robert at IdealAV and he insisted they didn’t do that. nI continued to call and ask them to order the missing parts. Robert at IdealAV told me to return the camera for a full refund. I had to pay shipping. He told me they would refund the shipping to me. nWhen I got the refund

shipping was NOT refunded and in addition to that

they had deducted $72 for “”missing parts””. I called again to point out that the parts were missing WHEN I GOT IT and that is why it was returned. Robert at IdealAV agreed and said he’d put through a refund on the difference. nMonth later- no refund. I called again. RObert said he’d put the refund through again. Another month goes by. I call again

Robert insists the refund will be processed TODAY. I thank him. nAnother month goes by and I call back. RObert at IdealAV says he will look into why the refund has not been proceessed. He comes back on the phone and says that the refund was denied because there were PARTS MISSING. Yes

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