Complaint: A one year lease, starting March of 2010 was put into agreement by me and Courtyard on the Green. The lease was for apartment 1-26 at 2700 Croton Rd, Melbourne FL 32935 in the amount of $645 a month, not including water, cable or electric. The move out date was March 11, 2011, and my keys were turned in around noon that day. On April 1, 2011 I received a letter informing me that move out charges due were $1836.39 (190- color change & wall repair, 759- carpet/pad replacement, 800- 2 large dogs non refundable pet fee, 29.46- final water.) A letter was sent back to Courtyard on the Green on April 1, 2011 disputing: 1. The charge for wall repair as there was no damage to the walls when I left (no pictures were taken before wall repairs done), 2. The charge for carpet/pad replacement as there was no pet damage (no pictures were taken and they claim the pad from the apartment is still available, however the carpet was installed three years before I moved in) 3. The non refundable pet fee ( I do not own any animals). I received a revised statement of deposit from Courtyard on the Green on April 8,2011. $80 for wall repair was removed and $506 was removed due to the carpet being prorated for the estimated life of the carpet vs. wear/tear that was caused while I was living there. On April 12, 2011 I wrote a letter back to Courtyard on the Green still disputing the carpet and large dog deposit. I included a money order for the cost of color change and final water, and also the registration for the two animals that my mother would bring over a few times a week for a few hours at a time. During the entirety of my lease it was never brought to my knowledge that I was in violation of my lease (due to the alleged claims of the animals.) It could have been explained at that time that I did NOT and do NOT own any animals. Upon moving out I gave my keys and there was no walkthrough proving damages to carpeting or walls. I feel that if my mothers dogs were not allowed on the premises it should have been brought to my attention within the twelve months I was living there and not a month after I move out. Also, the pet damage on the carpet pad that came from my apartment could have been from any of the tenants living in that apartment for the three years prior to my move in. There were two dogs listed on my apartment application as the leasing agent at that time told me to put them on if they would be at the apartment a few days a week- I followed instruction. The animals were NOT on my lease as they were not my animals. I called Courtyard on the Green and spoke with Lisa (property manager) to confirm that she received the latest letter, and money order. At that time she informed me my case had been sent to their attorney. Lisa refused to give me any information regarding this attorney and informed me that I would be contacted soon.
Address: 2700 Croton Rd. Melbourne, Florida United States of America