Insight Laboratories, LLC

New federal mandates require drug testing for consumers to receive pain medications are now active. This mandate requires doctors to drug test patients to assure they are taking the prescribed medication. This company (Insight) provides drug testing, but they are abusing the mandates by price gouging the consumers. The tests they do are intentionally inaccurate (Fake Results) so that the doctors must continually retest until they get an accurate test (which the never do). Being this company is charging excessively higher prices than the health insurance industry has deemed reasonable and customary the patient has to pay the difference. For the one test my doctor ordered he had to retest twice and with the price gouging this company is charging me $578.38 just so I can get a $4 prescription. The reasonable charge in Arizona labs are around $300: Insight is charging $1298 for the same test knowing the maximum charge insurance will pay out is $1000 for this test leaving the consumer to pay the remaining $298 just to get a $4.00 prescription. This company knows their customers are mostly people on fixed income like SSI and are ripping these people off. This is outrageous being the tests were all retests due to the company testing’s inability to detect drugs in an obviously positive sample. I had taken two Percocet’s a day and two three hours before each test and the result were negative for opiates. How is this possible unless they are defective, or Fake tests? My doctor cut off my meds and he was insinuating that I was selling my meds on the street. My doctor has now changed testing facilities and there is no longer a problem with the testing. I have tried to contact this company on several occasion and there is never a representative available, so I am directed to leave a message for a call back. I do leave messages, but I never get a call back, so I am now filing a complaint. Insight also advertises they do not turn accounts over to collection agencies, yet they are threatening to turn my account over to an agency. I don’t feel I owe them a dime since they have already been well paid for their false tests. This is also false advertising.

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Insight Laboratories, LLC is rated 1 out of 5 based on the complaints submitted by our users and is marked as POOR.
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