June 23,2017 I found a rate from columbia Missouri to Burlington VT by using GOOGLE it was on JustFly.com. I hadnt heard of them before. I made sure to read all the fine print including the cancellation clause – it stated that if cancelled within 4 hours there was no fee or penalty and that you could purchase an optional 24 hour extended cancellation. So I felt fairly safe booking the flights knowing I could check with my kids and cancel if necesary. My son checked and said I could buy them direct from United Airlines for the same price and he felt like this site was a bit shady after trying to find info on them. I called back WELL WITHIN the 4 hour window. I got put on hold repeatedly, my cell said for 47 minutes then the rep said was past my 4 hours so i would be charged $75,adamantly – I said no – she offered $50. then $100……she kept changing amount it would ‘cost’ me down to $25. I said no get me a manager. So after another extened wait time and missing dinner with my family, woman came on said she was resolution and retention person. She agreed to do a one time waive of all fees. I have a receipt for cancelled and refunded travel showing 0 balance 0 owed. I get my credit card bill – $100 charge. I called CitiBank and disputed the charges. Its currently being investigated pending refund.