Disgusted by the urgent care service!!! I came w baby girl very sick , high fewer ! First of all, front desk registration made a mistake baby didn’t have a insurance we agreed to pay and see a doctor but they made a mistake and i said please we need help she has high fewer needs to be seen was vomiting so they made a mistake at the front desk inside they refused to see us and returned to the front desk– the guy named “Charlie Stureek”who gave a bracelet mentioned and corrected us in a rude manner that this is not a baby!!!!
They took 1 hour to figure out what to do! I did my best to be patient and understanding i kept telling my baby girl even though the guy mentioned she isnt baby we mentioned him it is baby for us! At the front desk in urgent care when i came they were talking two people and discussing smth between them instead of assisting ppl and when i told them help us since i have been waiting their talk to finish patiently!! Somehow another lady rudely told me her system wasnt working and she is the only one to help w the system while i saw a guy and have heard part of the conversation that wasnt very much about system!!!
And all of a sudden her system started to work and she registered us wrong and let us come back again!!! Her name was “Alma Mandac” . Then manager came and she is was very extremely rude and refused to give me her name on her batch and she mentioned to my mom rudely if we didn’t like the process we can go to fairfax inova since she says it isnt a emergency place and we have to figure out our billing first then would be able to see a doctor and she tried to call some person i wasted another 20 min talking to ppl holding online while they search i have asked her several times i can pay any bill without insurance i said i wanted someone to see our kid with very high fewer and she was vomiting she didnt even paid attention on my words !!! Her name is ” Murtle Roy” !!
I have never seen that inhuman people and i was never returned from emergency/ urgent care !!!! I highly advise to take an action towards employees attitude ! It might be another kid who could be in my girls place and need of very very cant wait urgent help and cant wait to drive to another inova hospital like i did and their doctors were so responsible and fast enough to react on our baby’s case and they acted so fast and saw baby were in very bad shape!!! I DONT ADVISE ANYONE TO COME AND GET THE SAME EXPERIENCE! WORKERS SHOULDN’T TAKE AS EASY THEIR TIME TO RESPOND TO PATIENTS! Very very dissatisfied will never recommend this place not my family close friends and relatives!!!!!