Complaint: I placed an order paying with gift cards I had gotten for Christmas. When I recieved notification the first order was delivered and it wasn’t at my house I called Kohls customer service. They pulled up order and said that I put in a California address. I live in Florida and had never heard of the address they were referring to. After almost an hour on the phone they told me maybe I was hacked and to change my password. I told them I had a second order on the way and they said that also was being sent to the address in California. They said they would trace the second order and stop delivery to that wrong address. I got notification a few days later my other order had been delivered to the wrong address. Kohls told me it couldn’t be stopped. After countless calls and emails I was told I would get a refund. They did credit back my American Express card the 6 dollars that I put on it but the 100 dollar gift card I spent on the first order and the 90 dollars I spent on the second gift card have not been refunded. I recieved emails saying I would be getting the gift cards sent out to me but when I call in to ask why I still haven’t gotten them I get transfered from department to department. It’s very strange how I’ve ordered from Kohls before and never had a problem till I paid with gift cards.
Tags: Clothing & Jewelry Sales, Internet Sales
Address: Internet United States