Complaint: My wife and I pay these people twice a year for almost 13 years now. We recieve nothing in return. We pay when we receive a paper bill, because they do not provide email or other electronic bill notification. We pay on time everytime; twice a year after we recieve their paper bill. A year or two ago they claim I was a few days late in sending their payment, however I paid just like I’ve always done. Perhaps their bill was late in being delievered by the US mail. Perhaps I never recieved their first bill; lost in the mail. I explained this to them; been explaining for going on two years, now. They refuse to listen. By God they want their $25 late fee or we can just go right straight to you know where! Now they are charging my wife and I $15 a month collection fee for their $25 late fee that we do not owe. This organization does not seem human. It appears they are run by Satan himself. Once I was conferenced in to a call with the BBB and them. The rep for Lone Star was yelling into the phone. She was barely coherent. It’s hard to believe that people like these are allowed to control other’s people’s money and lives. Lone Star Association Management should not be working with people and certainly not working with home owners. Someone needs to put a stop to their terror tactics and if necessary put them out of business.
Tags: Home Owner Associations
Address: 2500 Legacy Dr Internet United States of America