Lowes Hardware round up mt Review

TWO THE STOCK HOLDERS OF LOWES HARDWARE YOU ARE BEING RIPID off by your management nwe know because we had a business located in the exit way of Lowe’s in Billings, Montana we started with Eagle Hardware 6 years ago we had a 3 year contract nthis contract was renewed for an additional 3 years . Then Lowe’s took over thay stated that there would be no changes, we had built a helithy business. nThis lasted untill Lowe’s took the Eagle sign down. For six and one half years, we had a good working relationship with Eagles . nLowes forced us to give up one half of our business the other half became a complaint booth 9 out of 10 people that came out of the store was not satisfied with Lowes. ncomplanits ranged from poor service to no service to over priced goods. Lousy and cheep we had coments like I will never shop here again and these people do not care about their customers . nAfter about 3 months our car counts went from 75 to 100 per hour 15 to25 per hour. We had been doing a barbq for the past 5 years during the summer time for Eagle Hardware. We had been asked by our manager who was Kirk Carol at that time. He is now the the district manager for Lowes. During the the take over we kept doing the barbq for Lowe’s. nA lot of the top people from Lowe’s came to our store. During this time we fed each one of them. nAll of them said that we had one of the finest products that they had ever eaten. nSeveral of them said that they woule like to see us put one of the barbq in front of every store. nWe contacted a Patty Hull, that was in charge of all of the vendors for Lowe’s. nWe never got a reply. In April or May, the C.E.O. of Lowe’s came to our store with 4 or 5 of his top people. They went directly into the store. nWe had planned on feeding these people, but when they came out of the store they came to the barbq and told us that we would have to take the barbq out. nWe told him that he did not understand how much biusiness that we were bringing in to the store. nWe explained on Friday that we brought in between 15to 20 percent of the business. On Saturday from 35 to 50, and on Sunday from 35 to40 percent of the business. nWe backed this up with car counts and customer comment cards. He went back into the store and told our store manager, who was Carry Nauze, to leave us alone. nWe also told him that we had video that showed that the stores around us that had stated on tape that they had noticed a increase in there business up to 20 percent when the barbq was in operation. nThe C.E.O. also told Kerry Nause that anything that we wanted, we were to get. nThen we were told to feed the people in the store and that Lowe’s would pay us. nTwo weeks later, Kirk Carol, our district manager, sent word that we were to fead the people in the store again, and he would pay for it. nThe reason for this was that we were the best store in the region. We were given to believe, that we held this honor untill we shut down. nWe understand that the store has continued down hill. We have been given several honors in our little business. These include being named restaurant of the month by Costco not once, but twice. nAlso being named to the Billings Invatational Cataring list, and the Laurel, fourth of July celebration event’s at Lowe’s. We fed 486 contractors in two hours and fifteen minutes. We have a letter from John Carratt stating “that it was the best event he had seen at a Lowe’s store.”” nWe were also told “”that we would be allowed to expand

but this was a false hood too. n We were led to believe by the C.E.O. and other members of Lowe’s that we could expand. So we started to make plans for this. We contacted 5 stores in Colorado. We were met with a good responce

but on the way back from Colorado

we were contacted by cell phone by Woodie’s Hot Dog carts and was told that Woodie’s Hot Dogs had an exclusive contract with Lowe’s. nWe found out later this also was a false hood

but Woodie told us to stay away from his vendors

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