Malcolm Grow Medical Clinic

Have been stationed here and I would rather drive an hour elsewhere than to seek any forms of medical attention here. I’ve had PCMs switched 6 times in just a without ever being notified. I’ve only seen my PCM once because she delegates the appts to other doctors. Everytime i make an appt with any dept, i wait a minimum of 45 min before I see my doctor even if I show up 10-15 min early like they ask, but get penalized for being late. Everytime I’ve come to the emergent care center, the doctors and nurses ha e the least amount of care for the patients.

I took my son to the emergent care center because he is autistic and had severe head pain and chest pain. They told me to wait and finish filling out the paperwork regardless of the same paperwork stating to stop and notify them if a head or chest injury existed. Waited in an empty waiting room for an hour after with no check up or any thing. That was after i had to wait 10min for the ssgt who was supposed to be at the desk assisting people to finish what appeared to be a nap around the corner. We ended up not being seen and took him to childrens hospital in DC instead. When I received a bill for my son, I took it to the tricare office on base. No one was in the waiting room at the counter.

Just a sign that said call the office you wished to reach. No one answered the phone of course. When someone finally came out to help, the lady in charge, Ms.Slaughter, walked away from me while I was speaking to her getting ready to ask her for assistance with switching PCMs. She appeared to have an attitude. She never came back out. To top the cake, the parking is down the street. The entrance to the building is in the basement where you have to go thru what appears to be a receiving area. I guess if you want the “okayest” of service, you can count on Malcolm Grow Medical center and it’s prestigious staff.

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Malcolm Grow Medical Clinic is rated 1 out of 5 based on the complaints submitted by our users and is marked as POOR.
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