Mattamy Homes — Tiles | Mattamy Homes

We moved into our new home in Naples Florida in March 2020 and have had many unresolved issues especially the tiles installed. We chose 2 tiles of the same style as proposed by the designer of Mattamy stating that the only difference between them was the length. During renovations after the tiles were installed between the main floor and the powder room, we noticed a very visible difference of the tiles. The length, width and colour difference. As well, the installation of the tiles which was horrendous which depicts it well in the picture. We had mentioned it to the Project Manager of the site during construction which failed to do anything about it and said warranty would take care of it. Warranty has been nothing but a failure which we took matters to Tampa head office and had a customer care general manager come on site with the tile company and noticed how bad it was. They mentioned that they would take care of it and that was a lie. We have been dragged through nonsense and stated that there’s a colour difference possibility written in the contract. False! The tiles are completely different from what the designer told us. We have never seen such poor management, porous customer service and horrendous workmanship. How could Mattamy not be embarrassed to deliver a “NEW” build to a customer looking so horrible?!

Customer Service

66 Wellington Street West, Suite 5500
Toronto, Ontario
Canada – M5K1G8
Halton / Hamilton Divisional Office
433 Steeles Ave East, Milton, ON, L9T 8Z4
GTA Divisional Office & Customer Care
7880 Keele St., Vaughan, ON, L4K 4G7

Markham, The Condominiums Of Cornell

3150 Bur Oak Ave., Markham, ON, L6B 0R1

Fax: +1 905 472 6626

Milton, Hawthorne South Village

10180 Derry Road, Milton, ON, L9T 7J2

Fax: +1 905 875 3256

Kleinburg, Kleinburg Summit

10340 Highway 27, Vaughan, ON, L0J 1C0

Fax: +1 905 552 1237

Brampton, Mount Pleasant

6 Worthington Avenue, Brampton, ON, L7A 1M9

Fax: +1 905 846 7229

Oakville, The Preserve

1388 Dundas Street West, Oakville, ON, L6M 4L8

Fax: +1 905 469 6240

Whitby, Queen’s Common

1075 Taunton Rd, Pickering, ON

Fax: +1 905 683 6792

Richmond Hill, Richmond Green

10 William F Bell Parkway, Richmond Hill, ON

Fax: +1 905 737 3973

Pickering, Seaton

1075 Taunton Rd, Pickering, ON

Scarborough, Thomson Towns

743 Warden Avenue, Scarborough, ON

Fax: +1 647 352 1230

Bracebridge, White Pines

39 Clearbrook Trail, Bracebridge, ON, P1L 0A3

Bracebridge, White Pines

7880 Keele St., Vaughan, ON, L4K 4G7

Markham, Cornell

3150 Bur Oak Ave., Markham, ON, L6B 0R1

Fax: +1 905 472 6626

Milton, Hawthorne South Village

10180 Derry Road, Milton, ON, L9T 7J2

Fax: +1 905 875 3256

King City, The Estates Of King Township

1280 St. John’s Sideroad, Aurora, ON, L4G 3G8
Fax: +1 905 726 1310

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