We attended a time share presentation at Mayan Palace 27th September 2011, was supposed to be 90 minutes, lasted 8 hours! We were persuaded to trade in out two existing time shares and upgrade to theirs. When we arrived home in the first week we had two phone calls asking if we still want to keep our original time shares we said no, we do not want three! that is why we signed the contract, to be traded in.I had an email on 11th November from Travel Around the World (company that works for Vida Vacations) first duplicity as we thought it was the same company! As we are from UK I had various questions that I needed answers to. No reply from numerous emails and several telephone calls. Alarm bells start to ring.On 2nd December I had another email from TATW saying they were cancelling the trade-in agreement, but purchase at Mayan Palace could still go ahead.I contacted customer Services Carlos at Mayan Palace, who contacted TATW, as we said we wanted to cancel, as the terms of the contract had been broken by them.Carlos said we could cancel but we would lose our deposit of $4118.00 plus another $600 cash, and we had already made the first payment of 194.04.I do not believe they had any intention of completing the trade-in agreement, and all this would have meant is more wasted fees and money, so due to all the bad comments on the internet about this company we have cancelled, and will fight to get our deposit back.
Cancun Playa Del Carmen Municipio De Solidaridad, Internet United States of America