Musician’s Friend springdale Arkansas Review

I ordered a mandolin from MF on 1-25-06. The finish options available were tobacco sunburst, walnut and amberfade. The tobacco and walnut options were priced at $499.99 and the amberfade at $798.99. I ordered a tobacco sunburst finish and received confirmation of order promptly. The day after I order I am looking at MF website and the prices have jumped to $799.99 for tobacco and walnut and $849.99 for amberfade! This seems odd to me, but I congratulate myself on getting a great deal. nThen two days later I receive a backorder notice saying my shipment will be delayed a month. And then today (2-1-06) I receive a cancellation of order notice! I immediately call MF and ask how to change my order to walnut, which was advertised at the same price as the tobacco. I am told I will have to re-order the mando at current price of $799.99 instead of recieving original price of $499.99! It seems to me original price should be honored since both finishes were available at time of order for that price. I was not even offered the chance to change order before price was changed and original order was cancelled. This is a scandalous way to do business. nI was basically called a liar by customer rep when I told them at the time of original order BOTH finishes were listed at $499.99. It appears someone mis-listed the prices and when I ordered they caught their mistake and quickly took steps to cover it up. They told me they could not confirm that both finishes were listed at $499.99 when my order was placed. They removed the tobacco finish option altogether from webpage, this was after they sent the cancellation notice. nI was also told if I had printed a copy of webpage that confirmed both finishes were listed at $499.99, they would honor that price for the walnut finish. Me telling them this was the case was not confirmation enough. Very, very disappointing indeed. nMikenSpringdale, ArkansasU.S.A.

P.o. Box 4370 Medford, Oregon U.S.A.

(800) 391-8762

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