netflix Kent Washington Review

I’ve been a member of netflix.com since November 2002. I was fairly happy with their service in the beginning, but as time went on the quality of their service has deteriorated gradually. nThey simply do not deliver what they promise!! nHere are some examples: nIn the beginning, they used to process shipments quite quickly. When they received a movie back from me, they would ship a new one the same day. Now there is a usual delay of 1-2 days between the receipt of the movie from me and the shipment of a new movie. This is when the status says “available now.”” nI’m beginning to suspect that they have a sophisticated database tracking system that does the following: n1. For the new members

the shipment gets a higher priority. As time goes on

they downgrade the shipment of existing members so that they can give good “”first impression”” to the new members. It may be an effective marketing gimmick for some

but an unethical one. n2. Customers are profiled by how many movies they rent per given period. If a customer gets too many movies

they get a low shipment priority. This may explain the usual

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