Booked the Turkish room for Thursday night till Sunday, every thing seemed to be going good. Friday afternoon Janet knocked on the door saying our credit card had been declined, I asked if she could wait for my fiancu00e9 to get back with our credit card so we could work it out and was rudely told no and to come to her office. I went down and told her that there was nothing I could do until fiancu00e9 got back. When he got back she had locked him out so he had to ring the bell to come back in, he gave her our credit card and she rang it through with no problem because she had written down the wrong information in the first place. We were told that normally you aren’t allowed to use your own private jacuzzi tub after midnight because it is so loud but that there was no problem for us to use it at any hour because no one else was staying there. On Saturday there was a knock on the door and we opened it up to find cops telling us we needed to leave because there were noise complaints and allegations of smoking in the room. Completely untrue because I have severe asthma. We packed up our stuff and the officers told us that Janet was going to give us a refund. I paid $500 for our stay and got a refund for $100. Janet was unbelievably rude and we were completely discriminated against because my fiancu00e9 is black and I’m white. We were completely blindsided because after the credit card issue was fixed she asked us if we were coming down for breakfast in the morning and all was (we thought) good so we went to our room and went to bed. We were woken up several times that night to people talking in the hallway but being understanding didn’t make a complaint and were woken up by cops. This is disgusting and I have never been treated like this. I will be suing for the rest of what I paid and sharing this review on every site I can. Also place offers cable and you only get the American CNN channel. Very disappointed and nearly ruined our anniversary.
102 Eramosa Rd Guelph, Ontario Canada
Hotel, Hotel Reservations