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Occidental Allegro Vacation Club BEWARE OF THEIR SCAM AND LIES! THEY LIE LIE LIE playa del carmen Mexico!!

We went to learn about the Occidental Vacation Club in Playa del Carmen while vacationing in Cozumel. They were so nice to us! Bob Behrens was our sales manager and Hike Scarborough was the sales person. They showed us a gorgeous oceanside hotel room with a jacuzzi tub and fed us. I had no idea that everything they told us was lies. We decided to join the club because they showed us a book with all the leading hotels in the world and told us that we could use our vacation week to stay at any of the hotels in that book. First lie. Since I was planning on traveling to Asia a couple of months later I figured I could use my club week to book at one of the many leading hotels of the world in Asia. I wasn’t He also told us if we signed up he would get us out of our current vacation club contract with a different company. second lie. The third lie I am the most furious about is that when we finally resolved that we had been ripped off and that we might as well make the most of it and we booked a room with the resort, the room that we had was so unattractive–no view, no bathtub. It turns out that they show you one room but put the name of a different subpar room in your contract. Unless you know to specifically ask about the names of the different types of rooms then you will have no idea. By the time you figure out they have pulled a switch-a-roo you have no recourse. This is such an unethical way of running a business. I would encourage everyone to stay far far away from this company. As an afternote, Bob no longer works with the company. I have complained several times to many employees about my experience. They are all very empathetic but they never do anything about it. Nada.

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OCCIDENTAL ALLEGRO VACATION CLUB FALSE ADVERTISEMENT FT, Florida!! I normally do a vacation for myself, now that my son is older i decided to do a family trip all inclusive. The trip included my mom who is elderly, my son along with a friend and two other children. When we arrived i was a little disappointed with the service and then to no avail the room was horrible. We ended up changing rooms three times. Long story short we were asked to come and meet with the Vacation club staff and just see what the vacation club was about. We… Read more »

We stayed at the Grand Flamenco Xcaret for 2 weeks to March 9, 2009. We were invited to breakfast and a presentation regarding Occidental Allegro’s Vacation Club. We were subjected to a high-pressure, coercive sales pitch, first by Arturo then by the manager, Ryan….We asked about a cancellation period and were told we were not entitled to it; we were told by Ryan to sign a waiver as it was a resale package and therefore, the cancellation clause 15 was null and void. This was also reiterated by the legal verification officer, Grace. The sales pitch was accompanied by champagne… Read more »

Occidental Allegro Vacation Club blantently dishonest and hostile scam artists Ft. Lauderdale, Florida!! We had the misfortune of getting sucked into a “90 minute” presentation for the Allegro Vacation Club while in Playa del Carmen. We had purchased discounted tickets for Xcaret and this was a part of the deal. After breakfast and the tour of the very nice resort the salesman, sat us down and went over multiple plans which while interesting, since my wife and I like to travel, we not financially feasible. They had our licenses and credit cards and we could not leave and the salesman… Read more »

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