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Online Guitar, Onlineguitar.com continuously lied about shipping replacement part Internet!!

I ordered and received an electric guitar kit from this company and, while trying to assemble it, found the neck had a hairline crack. They promised to replace it if I sent the neck back at my expense, which I did. I have now been waiting amost 2 months with numerous promises that the replacement has already shipped. They have promised to call back with tracking numbers and don’t. They have given me delivery dates and nothing is delivered….Even though I talk to the same person each time, I’m told each time that the person hasn’t talked to me before and isn’t familiar with my problem. Instead of trying to resolve the problem, they now hang up on me when I call….I recommend avoiding this company since the few dollars I saved ordering from them has more than been spent sending the defective part back and calling to try and get the replacement….Numen…Dubuque, IowaU.S.A.

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This complaint and/or review was posted on https://www.yscam.com on May 3, 2020 (CST) and is a permanent record located at: https://www.yscam.com/online-guitar-onlineguitar-com/. The reviews & complaints posted about Online Guitar, Onlineguitar.com. was submitted by a member or guest on this website. Any and all opinions and information are published as is. https://www.yscam.com does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, https://www.yscam.com cannot be held liable for the complaints and reviews posted about Online Guitar, Onlineguitar.com. as per Section 230 of the Communications Decency Act.