Letter Sent to Company 3/25/03 nHeres a letter you wont post on your wall! I keep hearing your ads for how much you save customers. In fact, I hear them all night long replaying in my head like I did last night, while I was tossing and turning and waking up every two (2) hours on the mattress I bought from you! nI purchased an entire bed set the last week of November at the New Hope store. (Got it as a present, actually, from someone who really couldnt afford to drop $500 for the garbage its turned out to be!) nUnfortunately, I wish Id taken the 90 night trial of the Sleep Number people. Ive never had such an uncomfortable bed in my life as the one I bought from you! I like a firm mattress because Ive had back trouble, but this thing is so rock hard that half my body falls asleep. Even a foam rubber mattress pad wont mitigate how hard it is! nOf course I have your wonderful warrantysome incomprehensible 12 year deal that covers nothing. No 90 night trials hereIm STUCK!!!! nI went over to the store and talked to the manager, Thom somebody. (I remember it because it was such a weird spelling). He said that I could have you (within 60 days, of course) come and get the mattress and put more padding in it for free. The catch, of course, it cost me $60.00 to have the d**n thing picked up, and no guarantees when Id get it back. Where do I sleep in the meantime, on the floor? (Couldnt be much worse!). nThe way I see it, the padding should have been in there to start with, and $60.00well there went my savings. The only thing you can do for me now is come and get this d**n thing and replace it (for free) with a bed I can sleep on. Failing thatspend as much as you like on your ads, and I will spend as much time as I like badmouthing you to anyone who will listen, and many who wont! Ill NEVER do business with you again!!! nWilliamnPlymouth, MinnesotaU.S.A.
1261 N. Highway 61 Maplewood, Minnesota U.S.A.