Osborn Health & Rehabilitation

Please do not send your loved one here. My father was recently sent to this facility after bring hospitalized with pneumonia. I had to file a formal grievance bc the care was so poor. When I walked into his room there were dirty adult diapers laying all over, all of his clothing was soiled & he was in bed in soiled underwear both days I saw him. One day he was urinating in a cup bc his portable urinal was out of his reach. Even though we communicated clearly to staff that he was an extreme fall risk (could not even stand), they would come in the room and tell him to “stand up” so they could take him to the restroom. When he was helped to the restroom, he was left there by staff. When I asked who left him there the staff said “I don’t know someone got him there but they left.” Each and every time I called to check on him it took over 45 min to reach anyone. No one responded at nursing stations, administration lines or 24 call lines in the evening. He had no connected phone in his room. He was coughing & I had to demand a chest x-ray. He was given a cough drop. He called me the next morning from his cell saying he needed help and no one would come. I told the nurse he needed to go to the hospital bc he sounded so ill & she said “We can’t transport people, I can page a doctor but my shift is over so if they don’t call you back it isn’t my problem.” I told them I was calling 911 & suddenly a nursing director called me back & he was taken to the ER by ambulance.
This facility is extremely neglectful, filthy & incredibly understaffed. My father’s safety was at risk staying there for even a brief time.

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Osborn Health & Rehabilitation is rated 1 out of 5 based on the complaints submitted by our users and is marked as POOR.
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