User Review( votes)
Osterman Propane Osterman Propane Robs Small Customers Oakdale, Connecticut!!
When Osterman Propane acquired Hendel’s Propane business in 2007, we became customers of Osterman. “Waterford, CT November 19, 2007 Osterman Propane is pleased to announce the acquisition of Hendel’s Petroleum Inc. of Waterford, CT. Hendel’s serves over 5,000 propane customers in southeast Connecticut. – Ostermangas.com” Ever since Osterman acquired the company our propane prices have gradually been going up….The last delivery we had from Osterman, they charged us $5.399/gallon! I had had enough. I assumed prices for propane were high, but when I researched the current prices for small users, all of the quotes I received were under $3.00/gallon. I had no idea how ridiculous the price was….We only use 100 gallons a year and on top of the ridiculous price, they still charge an additional $85/yr tank rental fee for small users. In effect, we ended up paying over $6.00/gallon counting the tank fee. Apparently Osterman does not want small customers and their strategy is to gouge them until they leave. I find this practice underhanded and this company is sleazy. They could have encouraged small customers to leave by notifying them that they preferred not to service them, instead of gouging them until they leave. I have to say I feel a bit cheated and stupid for not investigating this sooner. I am sure they don’t have 5,000 customers in southeast Connecticut anymore!