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Paddock Pools, Cameo Pools, Camelback Pools, Paddock Pools Patios & Spas Unprofessional services, No return phone calls or emails for this furious customer Scottsdale Arizona!!

Do Not use Paddock Pools! My experience so far has been extremely frustrating. I was told by the salesman, Powell, that this company has changed for the better, with a new owner and construction crew. This is most definitely a big fat lie! All the previous complaints I read here seem to be about the same issues. NO return calls, delayed or NO work, and most of all POOR costumer service. I have had a hole in my yard for a month now and no one has scheduled any further work to be done. I keep getting the same story. “working on schedules, I will get back to you” However, when I call or email for an udate, NO response! I wonder how long it will be before I hear from a concerned employee????? As for right now, NO ONE at Paddock Pools seems to care that I’m upset. Maybe the news reporter for channel 3 on your side had it right… we are “stuck waiting on results” http://www.azfamily.com/story/28652279/couple-drowning-in-unfinished-pool-remodel/autostart=true

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Paddock Pools Horrendous Support of Warrant Mesa, Arizona!! We purchases a spa from Paddock for nearly $20,000. The salespeople and the set up people were actually very good. However, their warranty support is HORRIBLE. Within less than 1 year, a part of theirs broke which flooded the area the spa sat in. Though they fixed the $1.29 part, the entire system suffered water damage. They told us Sundance had denied the claim for the remaining water damaged parts. After calling to get proof Sundance denied the claim, it took nearly a week for the warranty person, Amber Henndon, to return… Read more »

Paddock Pools non-performance, uncommunicative, failure to meet contract commitments, rude, belligerent Las Vegas, Nevada!! On Sep 27 I contracted for the construction of a pool to be started immediately upon association approval and completion within 8 weeks of that date. I gave a $1000 deposit and was promised engineering drawings within one week. To date, no drawings have been provided. Verbal association approval was received on November 21st. Engineering drawings were still not complete and the representative did not know why. November 30, the representative with whom I was working was terminated. I contacted Paddock to cancel the contract and… Read more »

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