Scheduled a free consultation to get a price for an implant. The clerk who scheduled me said they needed X-ray from my regular dentist. On the day of my consultation, the doctor claimed that he was not able to see anything from my film so he needed me to agree to a full X-ray or else he couldn’t do the consultation.
As part of my due diligence, prior to going to this office, I went to 2 other locations and got the free consultation to compare the prices without any issue. And I even told him that I went to 2 other places already. So, for him to ask me to pay $125 for it, it was odd but I did agree with paying that.
Fast forward 2 weeks, I got a bill from them for the X-ray and an exam that the dentist did. Besides the $125, he added another $110 on top of it for an exam that he did for me the day of my first visit. Nobody, at any point during my visit, told me that I was going to be charged for that. If they had told me, I would’ve walked out of their office already.
At my second visit, the dentist didn’t even address the cost to remove my wisdom tooth as I asked for. It’s like they do whatever they want and don’t care about what you want. The dentists that work here might be good but I doubt they have any integrity!
A place of business such as a dentist office needs to first and foremost have integrity! Secondly, you have to listen to your customer’s concerns. Thirdly, you have to be competent enough to address their concerns. They failed at the first two. The third one, you will have to find out yourself!