Complaint: I fully paid for a two night reservation from Priceline and was confirmed for Embassy Suites. Three days prior to check I asked embassy suite if they could change check in to monday instead of sunday thru the next two days…….Embassy suites said call Priceline. Priceline said they could change anything even though it was 3 days prior, I said ok well I might not arrive until monday I guess you guys are just going to beat me out of my money for sunday since you cant switch. When I arrived to Embassy suite on monday…..shockingly the front desk said priceline took my money not only for sunday but monday as well and resold the room, they made me a no show for sunday checking and ignored that I had paid for multiple days…..even if I didnt use my sunday night I had also paid for monday night. The hotel apoligized and asked me to call priceline to have reservation reinstated…..someone from the phillipeans answered and said they couldnt help, not only did they take my money andvresale room twice, but they also cost me another night I had to rebuy again.
Tags: Hotel Reservations, Reservation Online Websites, Reservations
Address: United States