Complaint: Priceline and Kayak are a Rip off……. My Priceline booking reference 147-534-573-20. Firstly Priceline website does the booking which is not in line with what they show you at the time of booking. So for me system changed the room type from Oceanview to partial oceanview on its own. Secondly they also said they have the Best price Guarantee but Agoda had same room for same dates at much lesser price and the difference was more than 10%. Priceline was not ready to accept that and tried to prove that their system shows their price is cheaper. I even was ready to send the PDF file as proof but they wont accept any file from outside. Thirdly the website said you are booking a Hotel room with Flexible Cancellation until 12:00 AM on 07/14/2018 (HST) but when they printed the reservation slip it had a different cancellation policy. It said if you cancel before 23rd Jun they will allow you to cancel without any penalty otherwise you have to pay for the 1st day charges. But I have made the booking on 05th July. This is unethical I called up the i-800- priceline number and went through harrowed experience where they apologized but were not even ready to fix the mistake in the type of the room. Nor let me cancel without a penalty of 1 night. Firstly Kayak is at fault for trusting a website which has so many issues. Secondly Priceline is a cimplete Rip off and will suggest everyone to be very careful with using both these online sites. I am not sure if this is true for the entire Booking.com holding online sites. Priceline was a complete Rip off.
Tags: Hotel Reservations, Ripoff- Internet
Address: Fremont, California United States