PT6949713 – Prime Time Confirmation Number for this complaint Similar to many complaints that I have read on this web page, Prime Time Shuttle has the worst customer service and disspatiching crew that you can imagine. I have booked for a shuttle from Greyhound bus station to LAX this morning at 3:30 am, soon after I made the payment to Prime Time online, I received a note saying that the shuttle would come at 3:15 am instead. This comes at a shock to me because Prime Time Shuttle has alwasy been very late in the past few times that I used them and I always waited for them for 30 mintues or more without complaining. Since I am on the Greyhound Bus and will never be able to arrive 15 minutes ahead of my original schedule ride, I immediately called Prime Time Shuttle to rectify the issue or to cancel my reservation since I am more than 2 hours ahead of the scheduled ride. However, the customer service was not listening to what I said, ignore my request, and simply told me that the driver will wait for me at Greyhound station. I called Prime Time a few more times and still could not get any human being that is willing to help to fix the mistake they made. Sure enough, after I get to the Greyhound station, there isNo Shuttle and No Driver, they left without picking me up and just took my money without offering any service. I called Prime Time again for help, and they said there is nothing they can do and ask me to look for a cab in the middle of the night. I would like to have a full refund of the cost, and an apology from this company.
PO Box 452600 Los Angeles, California USA