We were on vacation in Cancun in Feb 2016. The resort had given us a ‘deal’ online, provided we attended a 3-4 hour seminar, where they were trying to sell us timeshares. To attend was mandatory or we would be charged the full fee for our vacation, not the discounted rate. At the seminar they were trying to sell us a very expensive package. ($100,000) payable in installments. When we refused, they called us into a separate room and offered us a cheap package, a vacation package, where they promised us a ‘free’ cruise and for a fee of $499 U.S. to stay anywhere in the world in their hotels and resorts for upto 8 guests. In Mexico, there is an all inclusive fee per person. We paid a total of U.S.$ 3,395;; after paying a downpayment of $1247, the balance was paid in installments. This included a membership with ICE REWARDS. Which promised a $1000 credit for each of us on our next cruise. I registered with ICE REWARDS and they convinced me to upgrade to a VIP membership, which I also paid in installments. The $2000 imaginary dollars we could only use a percentage towards a cruise, about $300 when I asked. Complaning about misleading me got me nowhere. Everytime I tried to book with Pura Vida or Ice, the dates were not available. When I tried booking a hotel with ICE for travel to London this year, the cheapest room was $100 per night for what looked like a 3 star hotel. I finally booked a hotel in London for Canadian $100 through Air b and b which has free membership. I would like my money back from both parties. They have misled both me and my wife into signing up.
Blvd. Kukulcu00e1n Km. 7, Zona Hotelera Cancun, Q.Roo Mexico
1 888 318 8295/1-800-6816
Vacation Packages, Vacation Resorts