Qatar Airlines Buenos Aires Other Review

I have a complaint regarding my experience with Qatar airlines.On December 11, I was flying back from Kuala Lumpur to London, via Doha (flights: QR 621 and QR17), I was informed at the check in counter that I had exceeded baggage allowance for Business Cabin. I immediately mentioned I was carrying the same 2 pieces, which I checked in at London Heathrow. My trip to Malaysia was on business, i didnt accumulate more luggage, in fact when I left London my 2 suitcases weighted 40kgs total, when heading back, as I left some documents in MY, same 2 pieces weighted 38 kgs. If the allowance is 30kg for Business Class,why did nobody mention it at LHR check in counter? I could have handled it there by sending one piece of luggage back to my office.My first thought was it was a mistake done by the staff in London. Apparently, it wasn’t. They deliberately allow extra baggage allowance in some markets to maintain competitiveness (i was informed about it after sending a complaint to Qatar’s customer service department). This is a totalscam, they waive extra baggage in some airports, only to charge passengers on their way back. This is not related to competitiveness, but to profits derived from excess baggage charges.

Internet, Select State/Province United States of America


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